Integrated inside theR&D teamyou are workingon the analysisand development ofour software solutions, especially around the Java /Eclipsetechnologies.
Determines specifications, then plans, designs, and develops the enterprise level application and custom integration solutions including major enhancements and interfaces, functions and features, utilizing appropriate software engineering processes(s).
Build and apply programming and development standards and procedures as well as programming architectures for code reuse.
Assist in the most difficult support problems. Provides expertise regarding the integration of applications across the business.
Master's Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.
5 years of experience in application development on Java/Eclipse
MasteringOSGItechnology/ EMF/ GEF could be a positive extra point
Knowledge and understanding ofexchange standards: SOAP, REST, XML,JSON...
Team work ability and writing skills
No specific deadline
Does it sound like you? Do you have what it takes to be one of us? If Yes then Act now!
As a support engineeryou will participate, under the responsibility of theHead ofSupportin France,in the resolution ofcasessubmittedby the usersof our solutions, whether internal, customers or partners.
Consider andcharacterizethe cases opened by users
Determine the level of priority
Make thefirst levelsof investigation andresearch needed for theproper assessmentof the problems
For each case, implementthe correct problemsolving strategyand the effective communication with thecustomer /partner
Dialogue withinternaltechnical teams(research and development, consulting, support) to make the best answers to the user
Regularly monitorcustomercases andensure properclosing of eachrequest
Create articlesin theknowledge base, based on encounteredcases